Refund & Cancellation Policy

General Provisions

• Approved refunds are returned to the original payment method used for the purchase. We do not issue refunds as account credit or points unless you specifically ask us to.
• We review every refund request and reply within 5 working days of receiving it. Once approved, the refund is issued within 10 working days; how quickly it appears depends on your bank or card issuer.
• If a payment was made by mistake, or the same payment was taken twice, it is refunded in full with no deduction.
• If a service you paid for was not delivered, or a different service was delivered than the one purchased, the amount is refunded in full.
• The consultation fee is refundable only if there is clear evidence that the PRO did not respond to your message or phone call even once. If the PRO has responded at least once — whether by phone call or WhatsApp — the consultation fee is not refundable.
• Connects and درهم points are not refundable once purchased, as they are consumed within the platform. This does not affect fees paid for a specific service, which are covered by the provisions above.

Conditions & Timelines:

• A refund request must be submitted within 14 days of the payment.
• Email info@proservicesinuae.com from the address registered on the account, quoting the order reference or the date and reason for the payment.
• If a request does not qualify, we will explain why in writing or by phone.

Your statutory rights

• Nothing in this policy limits any right available to you under the applicable consumer protection law of the United Arab Emirates.

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