Complaints Handling

If you are unhappy with any service or payment, tell us directly. We take every complaint seriously.

How to make a complaint

• Email: info@findpro.ae — include your name, the email/phone on your account, what went wrong, and the payment reference if any.
• Helpline / WhatsApp: 058 934 3503 (Monday to Saturday, business hours).
• Post: Office 29, Third Floor, Rasis Building, Al Barsha 1, Dubai, UAE. Registered office: SJP Legnocrats (SMC-Private) Limited, SF 10, Second Floor, Midcity Mall, Rehmanabad, Murree Road, Rawalpindi, Pakistan.

How long it takes

• Acknowledgement and first reply: within 2 working days.
• Resolution or final answer: within 7 working days. If a case is complex we tell you why and give a date.
• Payment and refund complaints are also covered by our Refund Policy.

If you are not satisfied

Reply to our answer with "Escalation" in the subject and it goes to our management. Your statutory rights, including approaching a consumer court, are not affected. See our Terms.